Privacy Statement

We take your privacy seriously. We collect and process personal data only when it is needed to provide our services, meet contractual and legal obligations and, where you choose, improve your experience.

Who controls your data

The data controller is BIHEXO d.o.o. (Berberović), Put Famosa 47, 71000 Sarajevo, Bosnia and Herzegovina. For privacy questions, contact info@berberovic.ba.

Information we collect

• identity and contact information, such as your name, email address and telephone number;
• billing, delivery and order information needed to complete a purchase;
• information you voluntarily provide through contact forms, your account or a product review;
• technical website-use information and cookies, according to your privacy choices.

How we use information

We use personal data to process and deliver orders, communicate with customers, manage accounts, respond to enquiries and complaints, prevent misuse, and meet accounting and other legal requirements. Analytics and marketing technologies are used only in line with the choices you make in the privacy settings.

Payments and service providers

Card payments are handled by authorised payment providers; Berberović does not store your complete card details. We share information only with providers needed to fulfil orders and operate the website, such as payment processors, delivery companies, hosting and email providers, or where disclosure is required by law.

Retention and security

We retain information for as long as necessary for the purpose for which it was collected, to resolve requests and to meet legal obligations. Appropriate organisational and technical safeguards are used to protect data against unauthorised access, loss, alteration or disclosure.

Your rights

Subject to the conditions of the Personal Data Protection Law of Bosnia and Herzegovina (Official Gazette of BiH 12/25), you may request information and access, correction or deletion, restriction of processing, data portability, or object to processing. You may also contact the Personal Data Protection Agency of Bosnia and Herzegovina.

Cookies and updates

You can change analytics and marketing cookie choices at any time through “Privacy and cookie settings” in the website footer. We may update this statement when our services or applicable requirements change.